Agent Assistance
Live Enrollment and activation issues
Press 1 for real time enrollment issues. This includes any enrollment that is still pending review by the Safelink team longer than 10 minutes. This number includes enrollments that appear to be stuck in pending even though all documents are approved, or if there are issues with the documents that are being uploaded, etc.
Press 2 for real time activation issues. This covers any issues with phone hardware or software. Be prepared to provide the enrollment number and ESN number.
Hours: Monday-Sunday (5 AM - 9 PM PST)
Email Support:
FieldActIssues@Tracfone.com
This email is only to be used when experiencing issues phone activations that the Agent Assistance number above cannot resolve. There is no outside phone number for this
group.
QuestPilotSupport@vmbc.com
This email is only to be used when experiencing issues with pending enrollments that the Agent Assistance number
above can’t resolve. There is no outside phone number for this group.
RDI Support
For issues you need to send to the RDI Support Team, please use the link below:
Please Include:
1) Enrollment Number
2) ESN
3) Screenshot
4) Describe Issue
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Jane Doe
Simple Company
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Jane Doe
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Jane Doe
Simple Company